August 17, 2020

Calling All Servicing Dealers — BrandSource Has Your Back!


If you run a service department you know what you’re up against — billing rates that don’t cover costs; finding and keeping qualified techs; and increasingly complex appliances with vendor-specific parts that require multiple truck rolls.

The BrandSource buying group feels your pain and has created a special committee of servicing members to help tackle the challenges. Backed by BrandSource’s $20 billion clout with manufacturers, the Service Committee has launched a series of initiatives to return profitability to repair work. 

Among them:

  • Partnering with the Professional Service Association (PSA) for access to its a vast library of service bulletins and wiring diagrams; its nationwide peer-to-peer advice platform; and its discounted, ISO-approved tech certification program.
  • Discounted BrandSource rates for Master Samurai Tech (MST), a leading online training academy for appliance repair techs.
  • Teaming up with Reliable Parts, one of the largest appliance parts distributors in North America, for BrandSource-exclusive payment terms, freight charges, return windows and sign-up bonuses.
  • And aligning with the United Appliance Servicers Association (UASA), North America’s largest appliance repair trade group, which provides a best-practices archive of service and warranty claims advice; a servicer chat forum; reduced rates for insurance, healthcare, vehicle rentals, office supplies, and uniform and payroll services; plus access to training videos, webinars and reputation management software.

In addition, all servicing BrandSource members will receive a Service Playbook — a comprehensive tactical guide covering everything from tech retention, training and compensation to parts inventory, fleet management and a calculator for setting competitive but profitable billing rates.

And that’s just the beginning! So join the more than 75 percent of BrandSource members who perform their own repairs and together we will meet the challenges of today’s servicing dealers. Come to a group that understands and supports its independent servicers. Come home to BrandSource.

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